Frequently Asked Questions

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FREQUENTLY ASKED QUESTIONS

GENERAL QUESTIONS

How quickly can you deliver?

For in-stock items, we can do same day ship-outs for those customers that request rush orders. We must receive your order before noon if you would like the item shipped out that same day. The shipping speeds we offer are 3-Day or Ground for domestic shipments.

International shipments typically take shipping companies a few business days to deliver. For items that are not in stock, the delivery schedule will vary based on the item. Please contact our sales team to inquire whether a material is in stock.

What shipping companies do you use? Can you ship ‘freight collect’?

We use FedEx or DHL – whichever you prefer.

Yes, we can ship ‘freight collect’ against your account with any of these shipping companies.

Are there any other costs?

Apart from the product costs and shipping costs, we charge Handling fees. We also dispatch using ‘freight collect’, the consignee or shipment receiver is responsible for the shipping charges, as well as any ancillary charges.

Note that your country’s customs may impose taxes/fees/duties; these are not our responsibility.

Can you draw up a quote / proforma invoice for me?

Our sales team provides official quotes for you. However, you must first specify the billing address, shipping address with a postal code, e-mail address, phone number, and shipping method (i.e., shipping speed, whether or not it is shipping ‘freight collect’, etc.). We cannot create an accurate quote without this information.

Do you accept purchase orders?

We accept purchase orders from customers that have a credit history with us or have supplied us with one. You can fax, e-mail or mail the purchase order to us (see our contact section for more information).

Please make sure the purchase order has both the company/institution letterhead and authorized signature on it. Also, you must specify the billing address, shipping address, contact person, e-mail address, phone number, and shipping method. For international orders: please do not submit purchase orders written in languages other than English.

How can I pay for my order?

We accept three different ways to pay for your orders:

  1. Direct checkout with Card: You can buy directly from the website using your credit as well as a debit card.
  2. Wire Transfer: To arrange for a direct bank transfer, please e-mail our accounting department for our bank account details (We charge $20 for all wire transfer transactions).
  3. PayPal and Stripe: We also accept payment through PayPal and Stripe.
Does Biochemazone™ offer discounts?

We offer a 5-10% discount for academic research.

If a material is currently in stock, can you ‘reserve’ it for me?

Not in all cases. Our materials are sold with priority given to customers whose payment we receive first, and whose delivery instructions we receive first. Thus, if payment delays or shipping-communication delays are preventing us from completing your order, another customer may get priority.

Can you custom-manufacture a product for me?

If there is a simulated fluid that we do not have in stock, then yes, it is generally possible for us to get it produced for you by our customization service. We would do a custom manufacturing run to produce it.

If interested, please e-mail our sales team (info@biochemazone.com) with exact details and customized formula or composition (if any) of what you are looking for.

What is the Ordering Procedure?

Ask for Quote————-Ask for ProForma Invoice—————–Send out the payment via Online Bank Transfer/Demand Draft/Bank Telegraphic Transfer—————-Product shipped out within 5 days

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