FEEL FREE TO ASK US

Ordering Information

General

ALL ORDERS ARE ACCEPTED AND SHIPPED STRICTLY SUBJECT TO THESE GENERAL TERMS AND CONDITIONS AND NO OTHER TERMS AND CONDITIONS PRINTED ON BUYER’S PURCHASE ORDER OR OTHERWISE, SHALL BE APPLICABLE TO YOUR ORDER.

We make sure that the lowest shipping rates are charged. Whenever possible, we will ship products by the method specified on your order. We work closely with UPS, FedEx, and DHL and find we can serve you best when using these carriers. We will be happy to utilize other carriers based on your requirements; however, we must reserve the right to alter these instructions, in which case, we will select the most appropriate and cost-effective method. Certain poisonous, reactive, corrosive or other Hazardous chemicals may require a barrier bag, steel can, and/or another special packaging for shipment. There will be additional charges for these packages. Our Customer Service Representatives will advise you of the charges at the time the order is placed. We strive to minimize these costs through efficient packaging. If you wish to use your own courier account number or specify the method of shipment. Please add a note to the order comments section or email us at info@biochemazone.com

SHIPPING POLICY

We ship all over the world. Just buy and enjoy our great service, we ship directly to your door.

  1. Received your order request After processing your payment and receiving your order request, we will email you to confirm this order. And then, we will prepare the items in your order.
  2. Processing time In this part, we kindly ask about 2-5 business days for the quality control and arrange a suitable shipment. After the package is shipped out, we will send you an email about the delivery information. Note: In orders with more than one item, the processing time will be based on the item with the longest processing time.
  3. Shipping time Standard Rate Shipping: 2 – 7 business days About the shipping fee, please refer to the website update or at the checkout page.
    Note: The public holidays, destination countries, and couriers will be affected the shipping time too.
  4. Delivered Total delivery time= Processing time + Shipping time.
    According to the feedback, most packages can deliver fast and safely.

All orders are shipped FOB seller‘s shipping point. Your order may be subject to handling charges. We can also ship freight collect, if desired. All prices are listed in USD. PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE. In cases where the selling prices have changed significantly, we will contact you for approval prior to shipping your mailed, faxed, or electronically-transferred order. OUR PAYMENT TERMS FOR APPROVED CUSTOMERS ARE NET 30 DAYS FROM THE INVOICE DATE. If payment is not received when due, Biochemazone™ holds the right to cancel or terminate the order without informing the purchaser.

Online orders may be cancelled only within 30 minutes of being placed. Quotation-based and customized orders cannot be cancelled once they are confirmed.

No change by Purchaser of any term or condition of this contract or any of Seller‘s rights or remedies hereunder shall be binding on Seller, nor shall the order hereby acknowledged be changed or canceled by Purchaser unless approved in writing by an authorized person of Biochemazone™. There are no representations, agreements, promises, or understandings between Purchaser and Seller that are not expressed herein.

Mode of payment: Credit Card/PayPal/Wire Transfer/Net Banking

 

We accept purchase orders from approved customers only, with Net 30 days payment terms.

Against advance payment only.

A dry ice fee of $35.00 per order applies only where a customized shipment requires special transportation conditions. Any items considered hazardous will be charged $45.00 for the first box and $27.50 for each additional box.

Biochemazone™ provides custom manufacturing services for both research and commercial applications. Bulk packaging and custom formatting are available. OEM packaging and private labeling services are offered for commercial applications. Please contact us for further information at info@biochemazone.com

Upon your receipt of goods shipped hereunder, you shall inspect the goods and notify our Customer Service Department of any claims for shortages, defects or damages. If you fail to so notify us within 72 hours after you receive the goods, the goods shall conclusively be deemed to conform to these Conditions and to have been irrevocably accepted by you. 

 

Not all items will be authorized for return, due to temperature and packing requirements. All sales are final and we do not offer refunds or exchanges. If a product is shown not to meet its specification, we will replace it or, at our discretion, issue store credit.

Returns require our prior written authorization, which must be requested within 3 days of receipt, and are subject to a 25% restocking fee. Return shipping is paid by the customer and shipping charges are not credited. Customized products cannot be returned. Please see our Terms and Conditions for full details.